Shipping and Returns

  1. SHIPPING

SHIPPING COSTS

Shippings to the peninsula (Portugal included) and Balearic Islands are free. You will be able to check delivery costs before placing your order. Costs vary depending on the delivery address.

Please note that for shipments to any other destinations outside the European Union, you may incur Customs charges.

Please, contact us at info@bousiinne.com or at +34 631 38 78 86 if you are not able to add your country at the time of purchase (this will happen for some countries outside the European Union). We will inform you about the shipping costs, the delivery time and we will help you to check out.

 

DELIVERY TIMES

Your parcel will be prepared to be shipped between Monday to Friday from 09:00h to 16:00h, once the payment has been confirmed. If you place your order outside of these hours or on a Sunday or a bank holiday, we will pick and pack it so it’s ready to go the following working day.

Once your item is ready in our central warehouse, we will send you an email with all the information so you can track it.

Below are our delivery times:

  • Shipping to Spain (Portugal included): 1-3 working days
  • Shipping to the rest of the EU: 1-6 working days
  • Shipping to the rest of the world: 2-10 working days

For any enquiries, contact us at info@bousiinne.com or at +34 631 38 78 86

DELIVERY ADDRESS

The orders will be delivered to the delivery address you fill in the order form. We will not be liable for deliveries to incomplete or wrong addresses.

For security reasons, we do not deliver to any post office box and we do not accept any order when we are not able to identify the consignee and her/his address.

  1. RETURNS

You can return your order within 14 calendar days after the item is delivered to you.

Returns are free of charge for any orders, as long as the shipment back to our offices is made through the transport agency that we recommend, specified at the time of the return.

To return an item from our online shop, you will need to follow the following steps:

  1. Request the return at info@bousiinne.com or at +34 631 38 78 86 within 14 calendar days after the item is delivered to you.

 

  1. Fill in the return form you will receive inside your parcel.
  1. Articles will need to be shipped back to us:
  • In their original state, together with any accessories the item came with. Items must be unworn, unwashed and undamaged.
  • Items must include all original tags.
  • Items must include all original packaging.
  1. Send your items with the shipping company from which we will provide information at the time of the return. Please, take into account that if you have selected a delivery method other than the least expensive, standard delivery, BOUSIINNE will not refund the additional costs you have incurred in this respect.

 

  1. Please send your items to the following address:

 

CONSULTORES PLAZA, BOUSIINNE
Calle Junterones nº8
Edificio Sierra Espuña
Entresuelo Derecha
30008, Murcia (España)
Teléfono: +34 631 38 78 86

Important note: You will be responsible for your items until we receive it back in our warehouse.

Once the returned item is delivered to our warehouse, the items will pass a quality control in order to check that items are in their original state and with all their original tags and packaging. Once your return is approved, you will receive a confirmation e-mail to let you know that the correspondent amount will be refunded into your account. You will get your refund in the same way you paid for the item.

If the returned order does not comply with the stipulated terms, you will not be entitled to receive a refund and we will return the BIMBA Y LOLA order products with unpaid postage.

RIGHT OF WITHDRAWAL

You can withdraw from the agreement within fourteen (14) calendar days following the day on which you, or a third party other than the carrier, acquired the material possession of the items, or, if the items that made up your order were delivered separately, within the 14 calendar days following the day on which you, or a third party other than the carrier, acquired the material possession of the last of these items.

In the event of returning products by post or courier, please send the BOUSIINNE products and the return form to the following address:

CONSULTORES PLAZA, BOUSIINNE
Calle Junterones nº8
Edificio Sierra Espuña
Entresuelo Derecha
30008, Murcia (España)
Teléfono: +34 631 38 78 86

The right to cancel the agreement will be applicable provided that the BOUSIINNE products are returned in the same condition as when you received them, together with their full original packaging, labels and all related accessories. If the returned order does not comply with the stipulated terms, you will not be entitled to receive a refund and we will return the BOUSIINNE order products with unpaid postage.

We will determine whether the BOUSIINNE products are in the same conditions as those in which they were sent to you. You will be liable for all losses in value of the products due to handling, beyond that required to establish their nature, characteristics or how they work. No refund will be offered for returned products that are damaged, incomplete, spoiled, used or soiled due to the fault of the client, and they will be returned to the sender and sent with unpaid postage.

Regardless of the payment system you used, the amount will be refunded as quickly as possible, and always within 14 calendar days from the date on which BOUSIINNE was informed of the consumer’s decision to withdraw from the agreement. Notwithstanding the above, BOUSIINNE may withhold the reimbursement until it receives the products, or until the consumer has provided evidence of having made the return, in accordance with whichever condition is met first.

  1. EXCHANGES

If you want to exchange an item you will have to follow the following steps:

  1. Return the item you ordered firstly (please, read the RETURN section and follow the steps).

 

  1. Make a new order with the item you would want to receive in exchange of the first order.

 

Important note: Contact us if the item you would like to get in exchange of your order is not available on our website. If it will have replacement we will reserve it for you.

 

  1. CANCELATION

Once you finish your purchase, we will send you a confirmation mail with all the details of the order. If you would like to cancel your order, please, contact us as soon as possible at Info@bousiinne.com or at +34 631 38 78 86.

We remind you that it will not be posible to cancel or modify the order if it is already prepared.